However, those that did travel cited that various barriers were preventing them from travelling more often. The majority said that air travel was too expensive, but many also cited difficulties in obtaining visas and booking flights; delays, queues at the airport, and overall stressful travel experience, as some of the reasons they don’t travel more.
Of those that had traveled, there was a willingness to spend up to 27% more on air travel if they could travel visa-free throughout the continent – with most respondents saying they would take two to three trips per year compared with the one to two they currently take. More than 90% were also willing to spend more on ancillary services like in-flight Wi-Fi and entertainment, and special on-board food and beverages. Forty-three percent said they would spend over $100 on these ancillaries to improve their travel experience – 26% up on 2016 and still significantly more than global averages.
Travel industry revenue opportunities
Those polled said that if pain points were eliminated and they could travel more freely, the countries top of their lists to visit are South Africa, Ghana, Ethiopia, Seychelles, Madagascar, Mauritius, Kenya and Botswana. And, in an environment in which airlines across Africa are grappling with slow growth, this study sheds light on significant opportunities for the travel industry to improve the travel experience and capitalize on new revenue opportunities.
“Overcoming the cost constraint is a major challenge, but all indications are that if airlines were able to reduce flight costs by optimizing operations, routes and pricing, far more African people would take advantage of the opportunity to travel by air,” continued Gelmetti.
“Digital technologies offer the key to slashing operational costs, improving efficiencies and understanding customer pain points. By using data harnessing technologies to make sense of customer data and using these insights to offer passengers the right product in the right context at the right time, travel operators immediately improve their chances of increasing sales.”
Airlines also need to break down barriers such as confusing booking and check-in processes, by adopting multi-channel sales and check-in processes that allow travelers to engage in the channels they are most comfortable with – be those traditional channels such as travel agents and check-in staff, or digital channels such as websites and mobile apps.
These same digital channels lend themselves to streamlined ancillary services sales, allowing travelers to quickly and easily order and pay for personalized add-ons to enhance their travel experience.
Courtesy of: Bizcommunity